We'd love to hear from you — for any question, to report an error in prayer times, a translation issue, or any feedback that helps us improve the site.
Our team reviews every message and aims to respond within 2 to 5 business days, depending on the nature of your inquiry. For urgent issues involving a clear prayer-time error, please select that as your inquiry type below so we can prioritize it.
Send Us a Message
Editorial Support Desk: Whether you have a question about our prayer time calculation methodology, wish to report a timing discrepancy in your Riyadh neighborhood mosque, have an editorial suggestion, or need technical assistance with our interactive tools, our team is here to assist you. All submissions are reviewed promptly according to our service standards.
1. Dedicated Departmental Inboxes & Communication Channels
To ensure your message reaches the appropriate specialist without delay, Prayertimesriyadh.com maintains dedicated channels for different categories of communication. You can contact us using the interactive web form above or reach out directly to the designated department:
Department / Desk
Scope of Inquiries
Direct Email Channel
Editorial & Calculations Desk
Discrepancies in prayer timetables, Umm Al-Qura calculation parameters, Hijri calendar dates, Ramadan schedules, and Arabic/English Islamic content reviews.
Mosques, community centers, Islamic mobile app developers, and media outlets requesting prayer schedule API feeds, print embeds, or timetable syndication.
2. How to Report Prayer Timing & Mosque Discrepancies
We take astronomical and religious accuracy with utmost seriousness. If you observe that our published timings differ from the physical adhan called at your local neighborhood mosque in Riyadh, we actively encourage you to submit an error report.
Because the Riyadh metropolitan area spans over 1,900 km² and elevation varies across high plateaus and wadi depressions, localized adhan times may vary by 1 to 3 minutes. To help our astronomical team investigate and verify your observation, please include the following details in your message:
Riyadh District / Neighborhood: Specify your exact neighborhood (e.g., Al-Malqa, Al-Olaya, Al-Nakheel, Al-Yasmin, Al-Suwaidi, Al-Diriyah, Al-Rawdah, etc.).
Mosque Name / Location: Provide the name of the neighborhood mosque or nearest intersection landmark.
Observed Date & Prayer: Specify the exact date of observation and the affected prayer (Fajr, Dhuhr, Asr, Maghrib, or Isha).
Nature of Difference: Clarify whether the difference is in the Adhan (call to prayer) or the Iqamah (commencement of congregational prayer), and the number of minutes observed.
Reference Source: State whether you compared against the physical adhan broadcast live, an electronic mosque display, or an official mobile app.
Important Reminder: The physical adhan broadcast by your neighborhood mosque always takes precedence over any website or application. Iqamah waiting intervals (typically 10 to 25 minutes) are determined at the discretion of local mosque imams and muezzins in accordance with Ministry of Islamic Affairs guidelines.
3. Support Operating Hours & Service Level Agreement (SLA)
Our support and editorial desks operate in alignment with the official working calendar of the Kingdom of Saudi Arabia:
Operating Days: Sunday through Thursday (Saudi business workweek).
Operating Hours: 9:00 AM to 5:00 PM AST (Arabia Standard Time: UTC+3).
Weekend & Public Holidays: Inquiries received on Friday, Saturday, or during official Saudi national holidays (Saudi National Day, Founding Day, Eid al-Fitr, Eid al-Adha) are prioritized for review on the next immediate business day.
Target Response Timelines:
Urgent Prayer Time Discrepancies: Evaluated by our calculations desk within 12 to 24 hours. If an algorithmic or data feed anomaly is confirmed, fixes are deployed immediately.
General Support & Tool Feedback: Standard inquiries submitted through our web form or email are acknowledged and answered within 24 to 48 business hours.
Partnership, API & Media Requests: Comprehensive responses provided within 3 to 5 business days.
Legal & Privacy Requests (PDPL / GDPR): Formally acknowledged within 48 hours and fully processed within statutory time limits (maximum 30 calendar days).
4. Non-Clerical & Non-Fatwa Boundary Notice
Prayertimesriyadh.com is an independent digital publisher and informational utility. We do NOT provide clerical rulings, personalized religious counseling, or official Islamic fatwas (فتاوى شرعية).
While our articles explain religious timings, Friday prayer etiquette, and Zakat calculation principles with reverence to authentic Sunnah, we cannot answer questions regarding personal religious jurisprudence (such as individual marital disputes, complex commercial contracts, or personal medical exemptions for fasting). For authoritative religious rulings, please consult official Saudi religious authorities:
General Presidency of Scholarly Research and Ifta: The Kingdom’s official portal for issuing certified fatwas: ifta.gov.sa (Toll-Free Hotline: 800-245-1999).
The Council of Senior Scholars (هيئة كبار العلماء): The highest religious scholarly council in Saudi Arabia.
Ministry of Islamic Affairs, Dawah and Guidance: Supervising the Kingdom’s mosques, imams, and muezzins: moia.gov.sa (Inquiry line: 1933).
5. User Privacy, Confidentiality & Anti-Spam Commitment
When you contact Prayertimesriyadh.com, your privacy and data security are safeguarded in full compliance with the Saudi Personal Data Protection Law (PDPL) and international standards:
Purpose Limitation: Contact details (your name, email address, and message content) are collected solely to investigate your inquiry, provide support, and communicate our resolution back to you.
No Commercial Exploitation: We will never sell, rent, monetize, or disclose your contact details to third-party advertisers, commercial marketing agencies, or data brokers.
Data Retention: Inbound support correspondence is retained only for the duration necessary to resolve the inquiry and maintain operational records (typically up to 12 months), after which it is securely deleted.
Spam Protection Measures: Our contact form employs cryptographic WordPress nonces, honeypot spam fields, and server-side request rate-limiting. We do not use intrusive third-party cross-site tracking scripts for spam defense.
Your Rights: Under the Saudi PDPL, you have the right to request access to, correction of, or permanent erasure of your correspondence records by emailing [email protected]. For full details, review our Privacy Policy.
6. Frequently Asked Questions (FAQ) Regarding Contact & Support
How quickly will I receive a reply after submitting the contact form?
Our support team reviews messages throughout the business week (Sunday to Thursday, 9:00 AM – 5:00 PM AST). Standard inquiries receive a response within 24 to 48 business hours. Urgent reports regarding prayer time discrepancies are prioritized for verification within 12 to 24 hours.
Why does my local neighborhood mosque’s adhan differ slightly from the site?
Our timetable is calculated based on central Riyadh coordinates (24.7136° N, 46.6753° E) using the Umm Al-Qura standard. Riyadh is an expansive urban area covering over 1,900 km². Minor differences of 1 to 2 minutes between eastern and western districts or high plateaus are natural. Furthermore, muezzins call the adhan manually. Always follow your local neighborhood mosque’s live call.
Can I request an Islamic legal fatwa through this contact desk?
No. Prayertimesriyadh.com is an educational and astronomical reference service, not an Islamic religious court or fatwa council. For binding religious guidance, personal worship questions, or jurisprudential rulings, please contact the General Presidency of Scholarly Research and Ifta at ifta.gov.sa.
Can our mosque, community center, or website embed your prayer schedule?
Yes. We support non-commercial community initiatives, schools, and mosques in Riyadh. Please select “Partnership or Collaboration” in the contact form or email [email protected] with details of your organization and usage requirements.
How do I report a technical bug with the Qibla compass or Zakat calculator?
Select “Report a website or translation issue” in the contact form or email [email protected]. Please include your device model (iPhone, Android, PC), browser name (Chrome, Safari, Firefox), and a brief description of what occurred to help our technical team reproduce and fix the bug.
Where is your operational office located?
As a digital publisher, we operate an online support desk to serve visitors across all districts of Riyadh 24 hours a day, 7 days a week.
Where We Focus
This site is dedicated entirely to serving the city of Riyadh, Saudi Arabia. The map below shows the geographic location of the city we cover.